Crs Builders Merchants offers a comprehensive range of building supplies, including hard landscaping materials such as paving and decorative stones, as well as external building products like timber gates, fencing, and garden sheds. They supply power tools from brands like Makita and Dewalt, along with roofing accessories and safety equipment. Serving both trade professionals and retail customers, Crs Builders Merchants operates through multiple regional branches.
Their focus on extensive stock, tailored services, and technological solutions ensures efficient project management. By providing reliable products and local expertise, they support a wide variety of building and landscaping projects across the UK.
Our Product Range and Specialty Offerings
Crs Builders Merchants offers a comprehensive range of products and specialised items designed to meet the needs of both professional tradespeople and DIY enthusiasts. The merchant supplies an extensive stock of hard landscaping materials, including paving, decorative stones, and concrete products, sourced from leading brands such as Marshalls, Bowland Stone, and Castacrete. Their external building supplies include timber gates, fencing, and garden sheds, with seasonal offers aimed at improving accessibility and affordability. Power tools from Makita, Stanley, and Dewalt are available, alongside a selection of hand and specialist tools focused on durability and precision, suitable for a wide customer base. Additionally, their specialised roofing and pipe support systems feature roofing accessories, safety fall protection equipment, and pipe supports. This diverse inventory ensures high-quality solutions for construction, landscaping, and renovation projects, emphasising reliability, regional focus, and customer needs. The store maintains a well-stocked inventory that enables quick procurement of essential items for ongoing projects.
Serving Trade and Retail Customers
The ability to effectively serve both trade and retail customers is a core element of CRS Builders Merchants’ operational approach, requiring customised strategies to address the unique needs of each group. Trade professionals, such as builders, plumbers, and roofers, benefit from bulk purchasing options, volume discounts, and personalised accounts that optimise their transaction experience.
Retail customers, including DIY enthusiasts, value accessible product ranges, clear safety and usage guidance, and flexible payment arrangements.
To support these diverse customer segments, CRS utilises advanced technology such as integrated inventory management systems, online ordering platforms, and data analytics. These tools enhance accuracy, improve responsiveness, and enable a more tailored service. Builders merchant software, which supports real-time inventory management and automated order processing, is integral to fulfilling these service requirements efficiently.
This dual-focus approach helps foster a sense of community and loyalty among customers by delivering efficient, personalised support across multiple channels.
Key methods employed include:
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Offering bulk and volume pricing for trade customers
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Providing dedicated accounts and credit management services
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Maintaining 24/7 online ordering facilities
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Delivering clear safety and product guidance
This strategy ensures CRS Builders Merchants remains responsive and relevant, effectively meeting the evolving needs of its trade and retail clientele across the UK.
Locations and Customer Support Services
How do CRS Builders Merchants ensure accessible and dependable customer support across their multiple locations? They establish dedicated team members at each branch, ensuring local expertise and personalised assistance. Customers can contact branches directly via telephone or email, providing immediate support tailored to their needs. Additionally, virtual appointments with kitchen specialists enhance service accessibility for customers who are unable to visit in person.
The strategic placement of branches—in Burnham-on-Sea, Highbridge, Wells, and Washford Hill—ensures broad regional coverage. Extensive stock availability, including building materials and power tools, allows for prompt fulfilment of customer orders. Seasonal offers and customised budgeting options further support customer engagement.
These features, combined with clear directions and comprehensive online information, foster a sense of community and shared purpose among customers seeking reliable, accessible support.
| Location | Contact Method |
|---|---|
| Burnham-on-Sea HQ | Telephone: +44 1278 773300 |
| Highbridge Branch | Email: [email protected] Telephone: 01278 773300 |
| Wells Branch | Email: [email protected] Telephone: 01749 685 290 |
Conclusion
CRS Builders Merchants offers a comprehensive range of products, serving both trade professionals and retail customers with specialised services and expert support. With multiple locations across the UK and dedicated customer service teams, the company ensures convenient access and efficient assistance for all clients.
Their focus on clear communication, detailed product information, and reliable service underpins their reputation as a trusted supplier in the construction and building materials industry. This approach enables customers to make well-informed purchasing decisions and manage their projects effectively.